Contact Lens Return and Delivery

CONTACT US

Your Johnson & Johnson Customer Service team includes our expert, highly experienced customer care advisors who have over 40 years combined experience with ACUVUE®. Each team member is dedicated to offering a high level of customer care and also strives for excellence to ensure that you receive the perfect order. 

To contact our expert team, please email [email protected] or you can call 0800 96 535 during business hours. 

Want to order online? Click the "Order" button on the top right of the screen. 

To contact our expert team, please call 0800 96 535 during business hours.   

Our business hours are: 

  • Monday to Thursday, 9 am - 18 pm 

  • Friday, 9 am - 17:30 pm

SUPPORT 360

At Johnson & Johnson we believe supporting your practice means more than just supplying great products. We understand the issues you face and we aim to support your success from every angle. With the help of your feedback, we have developed a support programme: Support 360.

Support 360 allows us to better understand the issues you face and how we can help. Every month we will speak with hundreds of our customers. Your valuable input informs and shapes our approach, improves existing programmes and helps us to develop new ones.

Support 360 focuses on four key areas:

  • Innovative Products

We will continue to deliver you contact lens products that make a difference. We have heard from you that your practice growth is dependent on greater wearer satisfaction, practice loyalty and patient referrals. We will demonstrate how ACUVUE® Contact Lenses can help you to achieve this in your daily work.

  • Practice Support Tools

Help grow your practice through tailored marketing initiatives, as well as training programmes.

  • Better Customer Care

Whether it’s our new delivery service or improved returns process, we’re constantly finding ways to ensure business with us is as easy as possible.

We aim to be part of a success story. Yours.

To find out more, speak to your ACUVUE® Account Manager.

ORDER INFORMATION

How to Order

Online: https://www.order.acuvue.fi where you can log in and place your order 24 hours a day, seven days a week. 

Phone: Call Customer Service free phone number 0800 96 535 and: 

  • Press 1: To place an order or discuss the return of an order, or 

  • Press 2: To speak with the Customer Service team 

  • Press 3: If you have questions regarding products, as well as medical and technical enquiries. Please note this call will be in English 

  • Press 4: For any billing enquiries. Alternatively, you can contract our Financial Services teams directly on +358 969 37 9592 or [email protected].

For training purposes and quality assurance, calls to and from Customer Service may be recorded.

2025PP05843
Johnson & Johnson
About
Useful Links
Legal
Order Lenses
Important Safety Information: ACUVUE® Contact Lenses are indicated for vision correction. As with any contact lenses, eye problems, including corneal ulcers, can develop. Some wearers may experience mild irritation, itching or discomfort. Contact lenses should not be used in case of eye infections or any other eye conditions, or in case of a systemic disease that may affect the eye. For detailed product information, including contraindications, precautions and adverse reactions, please consult the lnstructions for Use available on Johnson & Johnson website https://www.e-ifu.com/. Important Safety Information: ACUVUE™ Revitalens Multi-Purpose Disinfecting Solution (MPDS) is indicated for the care of soft (hydrophilic) contact lenses, including silicone hydrogel lenses. For detailed product information, including warnings and precautions, please consult the Instructions for Use. Failure to do so may result in serious eye infection or injury.  © Janssen-Cilag OY. 2025. ACUVUE® Contact Lenses and ACUVUE™ RevitaLens are CE marked. ACUVUE™ RevitaLens MPDS. Notified Body No.: 0123. ACUVUE® contact lenses. Notified Body No.: 2797. All rights reserved. This site is published by Janssen-Cilag OY, which is solely responsible for its content. It is intended for use by Eye Care Professionals in Finland ACUVUE®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE® MOIST for ASTIGMATISM, 1-DAY ACUVUE® MOIST MULTIFOCAL, 1-DAY ACUVUE®, ACUVUE® OASYS, ACUVUE® OASYS MULTIFOCAL, ACUVUE® OASYS MAX 1-Day, ACUVUE® OASYS MAX 1-Day MULTIFOCAL, ACUVUE® OASYS MAX 1-Day MULTIFOCAL for ASTIGMATISM, ACUVUE® OASYS MAX 1-Day for ASTIGMATISM, ACUVUE® OASYS for ASTIGMATISM, ACUVUE® OASYS 1-Day for ASTIGMATISM, ACUVUE® OASYS 1-Day, INTUISIGHT™, LACREON®, EYE-INSPIRED™, HydraLuxe®, TearStable™ and OptiBlue™ are trademarks of Johnson & Johnson. Third-party trademarks used herein are trademarks of their respective owners. Last Update: 2 July, 2025