Frequently Asked Questions

Jump to:
Registration

Registration process FAQs

Why can't I log in with my username and password from the previous website?

When the new website was created, to ensure high levels of security, we temporarily removed the options to log-in and create an account.

Where can I find my account number?

Your Johnson & Johnson account number is a 7-10 digit number that can be found on your last invoice or by calling your ACUVUE® Account Manager.

Website

Website related FAQs

What is the JNJVISIONPRO website for?

On our site, you can find more information about and order products, take online training courses, and find an array of valuable resources and tools that can help drive your practice forward.

Order Centre

FAQs about the Order Centre

Why can't I log in anymore? I can’t access Practice Centre or My Learning?

The option to log-in and create account is temporarily removed on the new JNJVISIONPRO.COM site.

How do I place an order on the new site?

The order page can be accessed by clicking the 'Order' button in the top-right corner of the site. This will take you directly to the Order Centre at order.acuvue.no.

Ordering & Returns

FAQs about Ordering and Returns

How do I order from Johnson & Johnson?

We currently have a number of ways to order once you have an account with us. We recommend using our e-commerce site which gives easy access to all your ordering needs and is available 24/7. Should you need any further help on this topic, our friendly Customer Service team is here to help and can be contacted on 800 30 274 during bussiness hours: Monday to Thursday, 9 am -17 pm, Friday, 9am - 16:30, or anytime via e-mail [email protected].

We look forward to welcoming you to ordering with ACUVUE®.

I have not ordered in a while. Will I still be able to order?

If you are unsure of the status of your account, please contact our customer services department 800 30 274 during business hours. They can take your details, investigate the current status of your account and advise of the next steps required if necessary to enable ordering.

Who do I contact if I have billing questions?

Please call our expert team on free phone 800 30 274 during business hours.

Business hours: Monday to Thursday, 9 am -17 pm, Friday, 9am - 16:30.

Can I return unopened contact lenses?

A full overview of our Returns Policy can be found here. If you have any further questions about our returns policy, please contact our Customer Service team during business hours on 800 30 274, and they can guide you through the terms and procedure.

What is your average delivery time?

Lens orders will be shipped and delivered by courier within 3-5 working days (subject to stock and credit approval). A full overview of our delivery times and daily cut offs can be found here.

My order has not arrived. What should I do?

Please contact our friendly Customer Service team on 800 30 274 who will be happy to help and investigate your order status further.

I would like my customers to receive their lenses directly at their home. Is this a service you offer?

Yes, here at Johnson & Johnson we are constantly striving to meet our customers' needs and we realise the value of this service to our customers. If you wish to set up Home Delivery, this can be done through our website or you can contact our Customer Service team who can arrange this for you and talk you through the options available.

ACUVUE® Products

FAQs about ACUVUE® Products

Do all ACUVUE® contact lenses offer UV protection?

Yes! ACUVUE® contact lenses is the only major brand which blocks more than 97% UVB and 82% UVA rays as standard across the range.**1

Is it necessary to wear sunglasses with ACUVUE® contact lenses?

While ACUVUE® contact lenses do provide UV** protection to the areas they cover, other parts of the eye and surrounding areas are still exposed to UV light. ACUVUE® contact lenses are not intended as a replacement for sunglasses and you should continue to use UV-absorbing eyewear as directed by your Eye Care Professional. The lenses can be worn with non-prescription sunglasses and should be considered a part of a total light management suite of solutions.

Can contact lenses be worn while playing sports?

Yes, any ACUVUE® Brand contact lenses can be worn during non-water based sports or exercise.

What is the best contact lens solution to use for cleaning and caring for lenses?

ACUVUE™ RevitaLens is a great match with ACUVUE® Contact Lenses and other leading brands2. In fact, clinical studies show that the combination of ACUVUE™ RevitaLens Multi-Purpose Disinfecting Solution and ACUVUE® Brand Contact Lenses resulted in all-day comfort and healthy ocular surface physiology.3

References

** All ACUVUE® Brand Contact Lenses have Class 1 or Class 2 UV-blocking to help provide protection against transmission of harmful UV radiation to the cornea and into the eye. UV absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV absorbing goggles or sunglasses because they do not completely cover the eye and surrounding area. UV transmission measured with -1.00 lens.

  1. JJV Data on File 2022: Master Brand Claims on Clinical Performance and Overall Material Properties for ACUVUE® Brand Soft Contact Lenses.

  2. JJV Data on File 2018. ACUVUETM RevitaLens Multipurpose Disinfecting Solution Packaging Claims.
  3. Owen JP. Global RevitaLens Experience and Acceptance Trial (GREAT Trial) [abstract 4720]. In: Association for Research in Vision and Ophthalmology. Invest. Ophthalmol. Vis. Sci. 2012;53(14):13-6954.

Important Safety Information: ACUVUE® Contact Lenses are indicated for vision correction. As with any contact lenses, eye problems, including corneal ulcers, can develop. Some wearers may experience mild irritation, itching or discomfort. Contact lenses should not be used in case of eye infections or any other eye conditions, or in case of a systemic disease that may affect the eye. For detailed product information, including contraindications, precautions and adverse reactions, please consult the lnstructions for Use available on Johnson & Johnson website https://www.e-ifu.com/.

Important Safety Information: ACUVUE™ Revitalens Multi-Purpose Disinfecting Solution (MPDS) is indicated for the care of soft (hydrophilic) contact lenses, including silicone hydrogel lenses. For detailed product information, including warnings and precautions, please consult the Instructions for Use.

2025PP05843
Johnson & Johnson
About
Useful Links
Legal
Order Lenses
Important Safety Information: ACUVUE® Contact Lenses are indicated for vision correction. As with any contact lenses, eye problems, including corneal ulcers, can develop. Some wearers may experience mild irritation, itching or discomfort. Contact lenses should not be used in case of eye infections or any other eye conditions, or in case of a systemic disease that may affect the eye. For detailed product information, including contraindications, precautions and adverse reactions, please consult the lnstructions for Use available on Johnson & Johnson website https://www.e-ifu.com/. Important Safety Information: ACUVUE™ Revitalens Multi-Purpose Disinfecting Solution (MPDS) is indicated for the care of soft (hydrophilic) contact lenses, including silicone hydrogel lenses. For detailed product information, including warnings and precautions, please consult the Instructions for Use. Failure to do so may result in serious eye infection or injury.  © Janssen-Cilag AS. 2025. All rights reserved. This site is published by Janssen-Cilag AS, which is solely responsible for its content. It is intended for use by Eye Care Professionals in Norway. ACUVUE®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE® MOIST for ASTIGMATISM, 1-DAY ACUVUE® MOIST MULTIFOCAL, ACUVUE® OASYS, ACUVUE® OASYS MULTIFOCAL, ACUVUE® OASYS for ASTIGMATISM, ACUVUE® OASYS 1-Day for ASTIGMATISM, ACUVUE® OASYS 1-Day, ACUVUE® OASYS MAX 1-Day, ACUVUE® OASYS MAX 1-Day MULTIFOCAL, ACUVUE® OASYS MAX 1-Day MULTIFOCAL for ASTIGMATISM, ACUVUE® OASYS MAX 1-Day for ASTIGMATISM, ACUVUE™ RevitaLens, TearStable™, OptiBlue™, LACREON®, EYE-INSPIRED™ and HydraLuxe® are trademarks of Johnson & Johnson. Third-party trademarks used herein are trademarks of their respective owners. Last Update: Last Update: July 2, 2025.