Contact Lens Return and Delivery

CONTACT US

Your Johnson & Johnson Customer Service team includes our expert, highly experienced customer care advisors who have over 40 years combined experience with ACUVUE®. Each team member is dedicated to offering a high level of customer care and also strives for excellence to ensure that you receive the perfect order. 

To contact our expert team, please email [email protected] or you can call 800 30 274 during business hours. 

Want to order online? Click the "Order" button on the top right of the screen. 

To contact our expert team, please call 800 30 274 during business hours.   

Our business hours are: 

  • Monday to Thursday, 9 am - 17 pm 

  • Friday, 9 am - 16:30 pm

SUPPORT 360

At Johnson & Johnson we believe supporting your practice means more than just supplying great products. We understand the issues you face and we aim to support your success from every angle. With the help of your feedback, we have developed a new programme: Support 360.

Support 360 allows us to better understand the issues you face and how we can help. Every month we will speak with hundreds of our customers. Your valuable input informs and shapes our approach, improves existing programmes and helps us to develop new ones.

Support 360 focuses on four key areas:

  • Innovative products

We will continue to deliver you contact lens products that make a difference. We have heard from you that your practice growth is dependent on greater wearer satisfaction, practice loyalty and patient referrals. We will demonstrate how ACUVUE® Contact Lenses can help you to achieve this in your daily work.

  • Practice support tools

Grow your practice through tailored marketing initiatives, as well as training programmes.

  • Better customer care

Whether it’s our new delivery service or improved returns process, we’re constantly finding ways to ensure business with us is as easy as possible.

We aim to be part of a success story. Yours.

To find out more, speak to your ACUVUE® Account Manager.

ORDER INFORMATION 

How to Order 

Call Customer Services Free Phone Number 800 30 274 and: 

  • Press 1: To place an order or discuss the return of an order, or 

  • Press 2: To speak with the Customer Service team 

  • Press 3: If you have questions regarding product quality, as well as medical and technical enquiries, please note this call will be in English 

  • Press 4: For any billing enquiries 

Alternatively, you can contact our Financial Services teams directly on +46 (0)8585 368 33 or [email protected]. 

Online: https://www.order.acuvue.no where you can log in and place your order 24 hours a day, seven days a week. 

For training purposes and quality assurance, calls to and from Customer Service may be recorded. 

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Important Safety Information: ACUVUE® Contact Lenses are indicated for vision correction. As with any contact lenses, eye problems, including corneal ulcers, can develop. Some wearers may experience mild irritation, itching or discomfort. Contact lenses should not be used in case of eye infections or any other eye conditions, or in case of a systemic disease that may affect the eye. For detailed product information, including contraindications, precautions and adverse reactions, please consult the lnstructions for Use available on Johnson & Johnson website https://www.e-ifu.com/. Important Safety Information: ACUVUE™ Revitalens Multi-Purpose Disinfecting Solution (MPDS) is indicated for the care of soft (hydrophilic) contact lenses, including silicone hydrogel lenses. For detailed product information, including warnings and precautions, please consult the Instructions for Use. Failure to do so may result in serious eye infection or injury.  © Janssen-Cilag AS. 2025. All rights reserved. This site is published by Janssen-Cilag AS, which is solely responsible for its content. It is intended for use by Eye Care Professionals in Norway. ACUVUE®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE® MOIST for ASTIGMATISM, 1-DAY ACUVUE® MOIST MULTIFOCAL, ACUVUE® OASYS, ACUVUE® OASYS MULTIFOCAL, ACUVUE® OASYS for ASTIGMATISM, ACUVUE® OASYS 1-Day for ASTIGMATISM, ACUVUE® OASYS 1-Day, ACUVUE® OASYS MAX 1-Day, ACUVUE® OASYS MAX 1-Day MULTIFOCAL, ACUVUE® OASYS MAX 1-Day MULTIFOCAL for ASTIGMATISM, ACUVUE® OASYS MAX 1-Day for ASTIGMATISM, ACUVUE™ RevitaLens, TearStable™, OptiBlue™, LACREON®, EYE-INSPIRED™ and HydraLuxe® are trademarks of Johnson & Johnson. Third-party trademarks used herein are trademarks of their respective owners. Last Update: Last Update: July 2, 2025.