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Ordering FAQs

How do I order from Johnson & Johnson Vision?

To open an ordering account, please visit the following online form, or you can call Customer Service at 1-800-874-5278 Monday – Friday 8 am – 9 pm EST.

Can I pay with a credit card?

Great news! You can now pay your statements or invoices by credit card or e-check.

Who do I contact if I have a billing question?

For all questions about your statements or invoices, please call Billing at 1-800-876-6610 Monday – Friday 8 am to 5 pm EST. If it’s past regular business hours, feel free to contact Customer Service at 1-800-874-5278 Monday – Friday 8am – 9pm EST.

Can I return unused product?

Johnson & Johnson Vision accepts and credits original purchases of returned product provided the unused product is received in its original and unopened package. Please take a look at our Returns Policy Page for details.