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Ordering & Returns

How do I order from Johnson & Johnson Vision?

Vision Care Customers

To open an ordering account, please visit the following online form, or you can call Customer Service at 1-800-874-5278 Monday – Friday 8 am – 9 pm EST.

 

Surgical/OSD Customers

Once registered, you will receive an email with your username and a temporary password. Visit surgicalordering.jnjvision.com to log in and get started. If you have questions or need assistance, please call Customer Service at 1-877-266-4543 Monday – Friday 8:30 am – 8 pm EST.

Can I pay with a credit card?

Vision Care Customers can pay statements or invoices by credit card or e-check.

Who do I contact if I have a billing question?

For Vision Care Customers:
regarding all questions about your statements or invoices,
please call Billing at 1-800-876-6610 Monday – Friday 8 am to 5 pm EST.

If it’s past regular business hours, feel free to contact Customer Service at 1-800-874-5278 Monday – Friday 8am – 9pm EST.

For Surgical Vision Customers:
regarding all questions about your statements or invoices,
please call Accounts Receivable at 1-866-881-5704 Monday – Friday 8 am to 5 pm EST.

If it’s past regular business hours, feel free to contact Customer Service at 1-877-266-4543 Monday – Friday 8:30am – 8pm EST.

Can I return unopened contact lenses?

Johnson & Johnson Vision accepts and credits original purchases of returned product provided the unused product is received in its original and unopened package. Please take a look at our Returns Policy Page for details.