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Website FAQs

What is new about this website?

We’ve changed more than just our look—at Johnson & Johnson Vision, we’re changing the way we do business with you. That’s why we’ve streamlined our entire online experience to make working with us simple, efficient, and most of all: helpful to you and your practice. On our new site, you can order products, look up rebate information, take online training courses, complete surgical certificate programs, and find an array of valuable resources and information that can help drive your practice forward—all in one place.

How can staff be added to a practice or organization?

The site administrator can add staff to the practice and provide privileges for things such as ordering. Visit the “My Practice” or “My Organization” section (depending on which applies to you) and select “My Team.” There you can manage all members associated with your practice.

What browsers does the site support?

Desktop:

  • Chrome - latest version (Chrome does automatic upgrades)
  • Safari - latest version (v11)
  • IE - version 11+
  • Firefox - latest version (Firefox does automatic upgrades)

Mobile & Tablet:

  • iOS 10+ - Safari browser
  • Android 5, 6 and 7+ - Chrome browser
What is “Find an Eye Doctor Map”?

On our patient facing sites (www.acuvue.com, www.backinfocus.com, www.beyondcataracts.com), consumers and patients can search for eye doctors or surgeons near them. By providing your practice information on JNJVISIONPRO.COM in the "Find an Eye Doctor Map" section of the site, your information will be placed on the sites for the products you use so patients near you can find your practice from our websites.

How can permission levels be set?

If you are the site administrator, you can set permissions in the “My Practice” or “My Organization” section. Simply select “My Team” and click on the icon next to the person’s name you’d like to set permissions for.

What can the site administrator do on the site?

The site administrator has full access to the site which includes approving requests to be connected to the practice and access to full ordering privileges or rebate information if the practice has these abilities.

I work in multiple practices. How can I be tied to all of my practices?

Not a problem! When you register, simply place in your account number for one of the practices. Once registered on the site, you can visit “Practice Details” located in the “My Practice” section. Here you can link additional practices. You can also switch between the accounts to which you are linked.

I was asked the following question. “I agree that the person in charge of my practice has access to my training list.” What does this mean?

There is a lot of great education on the site that includes online training courses. By answering this question, you allow your practice Doctor or practice site administrator to see which trainings you have taken or are currently taking.