FAQs ACUVUE® brand products | J&J Vision Professional CB

Question 1

When I register, I am being asked for my account number. Why?

Accepted Answer

Your account number allows us to know which practice or organization you are associated with. It also provides more detailed information regarding your practice, such as ordering-specific information that can help us provide better service to you.

Question 2

Where can I find my account number?

Accepted Answer

Your Johnson & Johnson account number is a 7-10 digit number that can be found on your last invoice or by calling your sales representative.For Surgical Vision customers, your account number can be found on your contract paperwork. Your local Johnson & Johnson representative can also provide this information to you.

Question 3

Who is the site administrator for my practice?

Accepted Answer

The site administrator has access to all information on the site and can approve staff as they link to your specific practice or organization. There are three ways to become a site administrator:The primary account contact that owns the account will always have site administration privilegesIf a staff member is the first to link to an account number, they will be provided site administration privilegesAnyone can be provided site administration capabilities via the permission settings by a current site administrator

Question 4

What is JNJVISIONPRO?

Accepted Answer

JNJVISIONPRO is one robust information hub for all Eye Care Professionals. It is the integration of sales, marketing, promotional and educational materials in one place for Vision Care.

Question 5

Why do I need to use JNJVISIONPRO?

Accepted Answer

You will use JNJVISIONPRO to access exclusive content, including: patient resources, training materials for all Eye Care Professionals and access ACUVUE® direct ordering.

Question 6

How can I add a staff member to my account on the website?

Accepted Answer

The site administrator can add staff to the practice and provide privileges for things such as ordering. Visit the “My Practice” or “My Organization” section and select “My Team.” There you can manage all members associated with your practice.

Question 7

How can permission levels be set?

Accepted Answer

If you are the site administrator, you can set permissions in the “My Practice” or “My Organization” section. Simply select “My Team” and click on the icon next to the person’s name you would like to set permissions for.

Question 8

What can the site administrator do on the site?

Accepted Answer

The site administrator has full access to the site which includes approving requests to be connected to the practice and access to full ordering privileges or rebate information if the practice has these abilities.

Question 9

I work in multiple practices. How can I be tied to all of my practices?

Accepted Answer

When you register, enter your account number for any one of the practices. Once registered on the site, you can visit “My Practice” and link additional practices. You can also switch between the accounts once you are linked.

Question 10

I was asked: “I agree that the person in charge of my practice has access to my training list.” What does this mean?

Accepted Answer

By answering this question, you allow your practice’s site administrator to see which trainings you have taken or are currently taking.

Question 11

How do I reset my password?

Accepted Answer

Passwords can be automatically reset by clicking on “Forgot Password?” on the login page. It is important to note that the site administrator can no longer reset passwords. This is because we want to protect your information.If you are able to log in to your account, you may change your password in your Profile. Click on the person icon in the navigation bar and select Change Password.

Question 12

Is there training available for staff?

Accepted Answer

Yes, there is!For eye care practices, we provide a variety of courses to help bring new or existing staff members up to speed in the eye care category, including the capability to assign specific training courses to your team. Visit the Learning section of the website to see what is available – log in may be required to see all of the courses we offer.

Question 13

What lens care solution should I recommend to my patients who wear ACUVUE® contact lenses?

Accepted Answer

We do not recommend any specific lens care solution for use with our products. Any US Food & Drug Administration (FDA) cleared soft contact lens solution can be used with a soft ACUVUE contact lens. Please use your best clinical judgement in prescribing lens care solutions for your patients.

Question 14

How do I order contact lenses from Johnson & Johnson?

Accepted Answer

To open an ordering account, please visit the following online form, or you can call Customer Service at 1-800-372-2900, Monday through Friday 8 am to 7:30 pm EST.

Question 15

Can I pay with a credit card?

Accepted Answer

Yes, Johnson & Johnson customers can pay statements or invoices with a credit card through our J&J Finance Contact.

Question 16

Who do I contact if I have billing questions?

Accepted Answer

For all questions regarding your statement or invoice, please call Billing at 1-800-372-2900, Monday through Friday 8 am to 7:30 pm EST.If it is past regular business hours, you may contact Customer Service at 1-800-372-2900, Monday through Friday 8 am to 7:30 pm EST.

Frequently Asked Questions

Registration

Website

Professional Education

ACUVUE^® Contact Lenses

Frequently Asked Questions

Registration

Website

Professional Education

ACUVUE® Contact Lenses

ACUVUE^® Contact Lenses