Frequently Asked Questions

Your Johnson & Johnson account number is a 7-10 digit number that can be found on your last invoice or by calling your sales representative.

For Surgical Vision customers, your account number can be found on your contract paperwork. Your local Johnson & Johnson representative can also provide this information to you.

The site administrator has access to all information on the site and can approve staff as they link to your specific practice or organization. There are three ways to become a site administrator:

1. The primary account contact that owns the account will always have site administration privileges
2. If a staff member is the first to link to an account number, they will be provided site administration privileges
3. Anyone can be provided site administration capabilities via the permission settings by a current site administrator

JNJVISIONPRO is one robust information hub for all Eye Care Professionals. It is the integration of sales, marketing, promotional and educational materials in one place for Vision Care.

You will use JNJVISIONPRO to access exclusive content, including: patient resources, training materials for all Eye Care Professionals and access ACUVUE^® direct ordering.

The site administrator can add staff to the practice and provide privileges for things such as ordering. Visit the “My Practice” or “My Organization” section and select “My Team.” There you can manage all members associated with your practice.

If you are the site administrator, you can set permissions in the “My Practice” or “My Organization” section. Simply select “My Team” and click on the icon next to the person’s name you would like to set permissions for.

The site administrator has full access to the site which includes approving requests to be connected to the practice and access to full ordering privileges or rebate information if the practice has these abilities.

When you register, enter your account number for any one of the practices. Once registered on the site, you can visit “My Practice” and link additional practices. You can also switch between the accounts once you are linked.

By answering this question, you allow your practice’s site administrator to see which trainings you have taken or are currently taking.

Passwords can be automatically reset by clicking on “Forgot Password?” on the login page. It is important to note that the site administrator can no longer reset passwords. This is because we want to protect your information.

If you are able to log in to your account, you may change your password in your Profile. Click on the person icon in the navigation bar and select Change Password.

Yes, there is!

For eye care practices, we provide a variety of courses to help bring new or existing staff members up to speed in the eye care category, including the capability to assign specific training courses to your team. Visit the Learning section of the website to see what is available – log in may be required to see all of the courses we offer.

We do not recommend any specific lens care solution for use with our products. Any US Food & Drug Administration (FDA) cleared soft contact lens solution can be used with a soft ACUVUE contact lens. Please use your best clinical judgement in prescribing lens care solutions for your patients.

To open an ordering account, please visit the following online form, or you can call Customer Service at 1-800-372-2900, Monday through Friday 8 am to 7:30 pm EST.

Yes, Johnson & Johnson customers can pay statements or invoices with a credit card through our J&J Finance Contact.

For all questions regarding your statement or invoice, please call Billing at 1-800-372-2900, Monday through Friday 8 am to 7:30 pm EST.

If it is past regular business hours, you may contact Customer Service at 1-800-372-2900, Monday through Friday 8 am to 7:30 pm EST.