Contact Lens Return and Delivery

DELIVERY

  • All orders will be consolidated every day with a 6 pm cut off.
  • All revenue orders will be shipped by courier and delivered in 3-5 working days (subject to stock and credit approval). No minimum order required.
  • All revenue deliveries of 370 DKK or more will not incur a delivery charge. Revenue deliveries below 370 DKK will incur a small order charge of 28 DKK if ordered via Phone/Email, and 22 DKK if ordered via Web/EDI.

  • Direct to patient (ACUVUE® Home Delivery) orders will be shipped by our nominated delivery method and charged a standard fee of 29 DKK (not applicable for orders on diagnostic lenses).

RETURNS

Lenses purchased directly from Johnson & Johnson can be returned for credit provided:

  • Please use the original packaging to return products (preferably in original Johnson & Johnson packaging). Do not use bubble wrap/packaging as these may damage the contact lens cases.
  • Free of stickers, marks, or any other type of package alterations
  • Remaining shelf life of 13 months
  • Within 90 days following receipt of goods
  • Returns of more than 50 boxes need to be authorised by a Johnson & Johnson representative.

Please provide the reason for the return on the shipping documents or using our returns form available online or through a Johnson & Johnson representative. For more details on our returns policy please refer to the Terms and Conditions.

DIAGNOSTIC LENS POLICY

The company will not accept returns of Diagnostic Lenses or made to order specialty packs.

Diagnostic lens orders will either be:

  • Held and shipped together with revenue orders by courier, or
  • Where no revenue orders are placed in that same week; diagnostic only orders will be shipped by courier on Wednesday and will not incur a delivery charge.

Special or urgent deliveries (for revenue or diagnostic orders) requested by the customer shall be subject to an additional postage fee of 150 DKK. Diagnostic Lenses are only intended for trial fitting of appropriate candidates, or for the occasional replacement of torn or lost lenses.

Eye Care Professionals may not:

  • sell diagnostic lenses
  • substitute diagnostic lenses for revenue lenses, or
  • give diagnostic lenses away at no charge as product promotions for replacement contact lens sales.
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Important Safety Information: ACUVUE® Contact Lenses are indicated for vision correction. As with any contact lenses, eye problems, including corneal ulcers, can develop. Some wearers may experience mild irritation, itching or discomfort. Contact lenses should not be used in case of eye infections or any other eye conditions, or in case of a systemic disease that may affect the eye. For detailed product information, including contraindications, precautions and adverse reactions, please consult the lnstructions for Use available on Johnson & Johnson website https://www.e-ifu.com/. Important Safety Information: ACUVUE™ Revitalens Multi-Purpose Disinfecting Solution (MPDS) is indicated for the care of soft (hydrophilic) contact lenses, including silicone hydrogel lenses. For detailed product information, including warnings and precautions, please consult the Instructions for Use. Failure to do so may result in serious eye infection or injury.  © Johnson & Johnson Vision Care Ireland Unlimited Company (UC).2025. All rights reserved. This site is published by Johnson & Johnson Vision Care Ireland Unlimited Company (UC), which is solely responsible for its content. It is intended for use by Eye Care Professionals of Denmark. ACUVUE®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE® MOIST for ASTIGMATISM, 1-DAY ACUVUE® MOIST MULTIFOCAL, 1-DAY ACUVUE®, ACUVUE® OASYS, ACUVUE® OASYS MULTIFOCAL, ACUVUE® OASYS MAX 1-Day, ACUVUE® OASYS MAX 1-Day MULTIFOCAL, ACUVUE® OASYS MAX 1-Day MULTIFOCAL for ASTIGMATISM, ACUVUE® OASYS MAX 1-Day for ASTIGMATISM, ACUVUE® OASYS for ASTIGMATISM, ACUVUE® OASYS 1-Day for ASTIGMATISM, ACUVUE® OASYS 1-Day, INTUISIGHT™, HYDRACLEAR®, LACREON®, EYE-INSPIRED™, HydraLuxe®, TearStable™ and OptiBlue™ are trademarks of Johnson & Johnson. Third-party trademarks used herein are trademarks of their respective owners. Last Update: 2 July, 2025.