Frequently Asked Questions

Your account number allows us to know which practice you are associated with. It also provides more detailed information regarding your practice and allows us to display the appropriate features, such as ordering functionality, and specific messaging just for you on the site.

Your Johnson & Johnson Vision Care account number is a 7-10 digit number that can be found on your last invoice or by calling your ACUVUE^® Account Manager.

1. The Eye Care Professional that owns the account will always have administration privileges
2. If a team member is the first to link to an account number, they will be provided administration privileges
3. Anyone can be provided administration capabilities via the permission settings by a current practice owner

On our site, you can order products, take online training courses, and find an array of valuable resources and information that can help drive your practice forward.

Please check you have provided a valid email address when logging in for the first time to your JNJVISIONPRO account. If you requested a new verification code, checked your spam folder and you still haven’t received the code, please contact our customer service team for assistance (phone 0800 026 5880).

By providing an email address for your individual account on JNJVISIONPRO, you can log in more easily. This email address will be your username that you use to access our services across Order Centre, Learning and JNJVISIONPRO. If you forget your password, you will need the current email address to reset it. We respect your privacy, your email address, and the information you give us. We will not use your email address for purposes other than those specified by you. For more information, please see our Privacy Policy.

This message means that you are attempting to register an account, but there is already one registered using your email address. JNJVISIONPRO does not allow a given email address to be assigned to more than one user record in our system. Please provide an alternative email address to register your unique user account. If you already have an account with us, please reset the password for the existing account to renew the access.

The site administrator can add staff to the practice and provide privileges for things such as ordering. Visit the “My Practice” section and select “My Team.” There you can manage all members associated with your practice.

On our patient facing sites (www.acuvue.com), consumers and patients can search for Eye Care Professionals near them. By providing your practice information on JNJVISIONPRO.COM in the “Find an Optician” section of the site, your information will be placed on the ACUVUE^® sites so patients near you can easily find and contact your practice.

Please contact your ACUVUE^® Account Manager or our customer service to remove your practice details from ACUVUE^® locator tool and disable this functionality from “My Practice” section.

If you are the practice owner or administrator, you can set permissions in the “My Practice” section. Simply select “My Team” and click on the icon next to the person’s name you’d like to set permissions for.

The practice owner has full access to the site which includes managing team members linked to the practice, approving requests to be connected to the practice, and access to full ordering permissions.

By linking to your practice you are able to access the Order Centre and gated area of JNJVISIONPRO.COM such as My Learning or Practice Centre. Moreover, you will be also updated on any ACUVUE^® promotion or campaign we are working on, and you can benefit from. Linking to a practice is mandatory for some roles during registration.

Not a problem! When you register, simply place in your account number for one of the practices. Once registered on the site, you can visit “Practice Details” located in the “My Practice” section. Here you can link additional practices. You can also switch between the accounts to which you are linked.

Passwords can be automatically reset by clicking on “Forgot Password?” on the login page.

If you are able to log in to your account, you may change your password in your Profile. Click on the person icon in the navigation bar and select Change Password.

There is a lot of great education on the site, including online training courses. By answering this question, you allow your practice owner to see which trainings you have taken or are currently taking.

To ensure your experience on the site is undisrupted and you do not encounter restrictions, please add an email address (username) to your account and unlock the full benefits of JNJVISIONPRO.COM

More information about benefits of JNJVSIONRPO.COM and why to add your email address as your username can be found here.

By providing an email address for your individual account on JNJVISIONPRO.COM, we make it easier for you to log in. This email address will be your username that you use to access our services across Order Centre, Learning and JNJVISIONPRO. If you forget your password, you will need the current email address to reset it. We respect your privacy, your email address, and the information you give us. We will not use your email address for purposes other than specified by you. For more information, please see our Privacy Policy.

Please link your account to your practice to be able to access ordering permissions. Go to your ’Dashboard’ and click ‘Link to Practice Account’. If you don't have an Ordering account for your Practice yet, please apply for one using the Online Registration Form.

This message means that you are attempting to register an account, but there is already one registered using your email address. JNJVISIONPRO.COM does not allow a given email address to be assigned to more than one user record in our system. Please provide an alternative email address to register your unique user account. If you already have an account with us, please reset the password for the existing account to renew the access.

To open an ordering account, please complete the following online form, or you can call our Customer Services on 0800 022 4222 (UK) or 1800 812 100 (Eire) during business hours.

Business hours: Mon-Thurs 9.00-17.30; Fri 9.00-17.00

We look forward to welcoming you to ordering with ACUVUE^®.

If you are unsure of the status of your account, please contact our customer services department on 0800 022 422 (UK) or 1800 812 100 (Eire). They can take your details, investigate the current status of your account and advise of the next steps required if necessary to enable ordering.

Please call our expert team on free phone 0800 022 4222 (UK) or 1800 812 100 (Eire) during business hours.

Business hours: Mon-Thurs 9.00-17.30; Fri 9.00-17.00

Johnson & Johnson Vision accepts and credits original purchases of returned product provided the unused product is received in its original and unopened package.

Please review our Return Policy for more details.

Currently our average delivery time is 2-3 working days from ordering. All orders are consolidated every day with a 6pm cut off. No minimum order is required.

Please contact our friendly customer services team on 0800 022 422 (UK) or 1800 812 100 (Eire) who will be happy to help and investigate your order status further.

Yes, here at Johnson & Johnson Vision Care we are constantly striving to meet our customers' needs and we realise the value of this service to our customers. If you wish to set up Home Delivery, this can be done through our website or you can contact our customer services team who can arrange this for you and talk you through the options available.

We haven't made any recent changes to the patient delivery box. If you continue to receive this feedback from your patients, please contact our Customer Service team on 0800 022 422 (UK) or 1800 812 100 (Eire) who can investigate further. Your feedback on our services is important to us to drive improvement.

Yes! ACUVUE^® contact lenses is the only major brand which blocks more than 97% UVB and 82% UVA rays as standard across the range.^*†1

While ACUVUE^® contact lenses do provide UV†* protection to the areas they cover, other parts of the eye and surrounding areas are still exposed to UV light. For that reason, ACUVUE^® contact lenses are not intended as a replacement for sunglasses. The lenses can be worn with non-prescription sunglasses and should be considered a part of a total light management suite of solutions.

Yes, any ACUVUE^® Brand contact lenses can be worn during non-water based sports or exercise.

ACUVUE^® RevitaLens is a great match with ACUVUE^® Contact Lenses and other leading brands^2,3,4. In fact, clinical studies show that the combination of ACUVUE^® RevitaLens Multi-Purpose Disinfecting Solution and ACUVUE^® Brand Contact Lenses resulted in all-day comfort and healthy ocular surface physiology.⁵

We have discontinued ACUVUE^® OASYS for Presbyopia in order to continue our mission to provide the best innovations for you and your patients. We offer ACUVUE^® OASYS MULTIFOCAL with PUPIL OPTIMISED DESIGN, built on our ACUVUE^® OASYS 2-Week platform.

This lens uses the same PUPIL OPTIMISED DESIGN and hybrid back curve technology as found in 1-DAY ACUVUE^® MOIST MULTIFOCAL, which delivers consistent performance across Low, Mid and High ADD patients, and across the refractive range, whether you’re fitting a myope or a hyperope.⁴

We have significantly advanced the technology of our multifocal lenses for the presbyopic eye since the launch of ACUVUE^® OASYS for Presbyopia. ACUVUE^® OASYS for Presbyopia is a centre distance design that uses a ring design with distinct changes in power.

While this “multizone” ring approach was innovative at the time, it does not account for the natural variation of the pupil size due to age and refractive error. ACUVUE^® OASYS MULTIFOCAL has the same PUPIL OPTIMISED DESIGN as 1-DAY ACUVUE^® MOIST Multifocal, which is entirely different from ACUVUE^® OASYS for Presbyopia. It is the only reusable multifocal lens with PUPIL OPTIMISED DESIGN technology – the technology that optimises the optical design to the pupil size according to age and refractive power⁷ and designed for exceptional visual performance.^7¥

While the optical design has changed, ACUVUE^® OASYS MULTIFOCAL is built on the same ACUVUE^® OASYS 2-Week Platform.

A phased discontinuation of ACUVUE^® OASYS with Transitions^™ contact lenses has begun:

All diagnostic lenses effective 1st June 2023

All plus powers from +0.25 to +8.00 effective May 2023

All remaining revenue parameters effective 1st December 2023

We have taken this decision as part of our efforts to proactively simplify our portfolio where relevant, to increase supply of our core products.

For more information on the status of our products, check the status of an order at www.jnjvisionpro.co.uk or speak to your local Customer Service agent:

Customer Services UK: 0800 022 4222 IE: 1800 812 100.

100% of TruEye^® patients were successfully fit into ACUVUE^® OASYS MAX 1-Day.^+§8

Yes, we do! We're so sure that you and you patients will be happy with ACUVUE^® contact lenses, we offer a money back guarantee!*

*Terms and conitions apply. Please see here for more information.

You can either download the form here or direct your patients to acuvue.com for more information.