Contact Us
For all complaints and inquiries related to vision products visit the customer concern site.
Select from the following for Contact Lens inquiries
General Questions / Ordering
1-800-874-5278
[email protected]
Monday – Friday
8:00 am – 7:30 pm (EST)
Professional Rebate Questions
1-800-876-4596 (prompt #3)
[email protected]
Monday – Friday
8:00 am – 7:30 pm (EST)
Consumer Questions
Money Back Guarantee
[email protected]
Rewards Program
1-888-998-6290
Billing Questions
1-800-876-6610
[email protected]
Monday – Friday
8:00 am – 5:00 pm (EST)
Product Use & Fitting Questions
1-877-334-EYES (3937)
Monday – Friday
8:00 am – 7:30 pm (EST)
Myopia Management Specific Questions
Product Quality, Technical or Medical Questions
[email protected]
1-800-843-2020
Monday – Friday
10:00 am – 5:00 pm (EST)
Website Questions
[email protected]
1-800-876-4596 (prompt #3)
Monday – Friday
8:00 am – 7:30 pm (EST)
Select from the following for Surgical & OSD inquiries
Please note that the Santa Ana, California office is closed. All mail should be addressed as follows to ensure prompt receipt: Johnson and Johnson Surgical Vision, Inc., 31 Technology Drive, Suite 200, Irvine, CA 92618. Please include the department and/or name, if known, to further expedite receipt.
Customer Service - Consumables & OSD and Calculators Complaints
[email protected]
1-877-266-4543 (prompt #1)
Monday – Friday
8:30 am – 8:00 pm (EST)
Credits & Collections
[email protected]
1-813-558-3401
Monday – Friday
8:30 am – 8:00 pm (EST)
Sales Operations
Monday – Friday
11:00 am – 8:00 pm (EST)
Service Contracts
[email protected]
1-877-266-4543 (prompt #4)
Monday – Friday
11:00 am – 8:00 pm (EST)
Technical Support
1-800-511-0911
Monday – Friday
7:00 am – 8:00 pm (EST)
Accounts Receivable
[email protected]
1-866-881-5704
Monday – Friday
12:00 am – 8:00 pm (EST)
Brochure Request
Contact your local sales representative to place all brochure orders
Solutions & Drops
1-877-266-4543 (prompt #6)
