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Contact Us

Have a question? Try our FAQs page. You may find the answer you’re looking for there. For urgent issues, please call Customer Service or contact your sales representative.

CONTACT LENSES

General Questions

1-800-874-5278

M-F 8am – 9pm EST

Ordering / Professional Rebate Questions

1-800-876-4596​

M-F 8am – 9pm EST​

Consumer Questions

Money Back Guarantee: 1-888-565-8474​

Rewards Program: 1-888-998-6290

Billing Questions

1-800-876-6610

M-F 8am – 5pm EST​

Product Use & Fitting Questions

1-877-334-EYES (3937)​

M-F 8am – 8pm EST​

Product Quality, Technical or Medical Questions

[email protected]

1-800-843-2020​​

M-F 10am – 5pm EST

Website Questions

[email protected]

1-800-876-4596​

M-F 8am – 9pm EST

Solutions, Drops & Lid Wipes

1-877-266-4543​​

www.surgicalordering.jnjvision.com

LipiFlow, LipiScan, LipiView, MGE

Customer Service (Surgical)

Email contact: [email protected]

Phone contact: 1-877-266-4543 (prompt #1)

Operating hours: 5:30am - 5:00pm PT

 

Customer Service

Email contact: [email protected]

 

Credits & Collections

Email contact: [email protected]

Phone contact: 1-813-558-3401

Operating hours: 5:30am - 5:00pm PT

 

Sales Operations

Email contact: [email protected]

Operating hours: 8:00am - 5:00pm PT

 

Service Contracts 

Email contact: [email protected]

Phone contact: 1-877-266-4543 (prompt #4)

Operating hours: 8:00am - 5:00pm PT

 

Technical Support 

Phone contact: 1-800-511-0911

Operating hours: 4:00am - 5:00pm PT

 

Accounts Receivable

Email contact: [email protected]

Phone contact: 1-866-881-5704

Operating hours: 9:00am - 5:00pm PT

 

Customer Service (Equipment)

Email contact: [email protected]

Phone contact: 1-877-266-4543 (prompt #3)

Operating hours: 5:30am - 5:00pm PT

 

Brochure Requests 

Contact your local sales representative to place all brochure orders