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Contact Us

Have a question? Try our FAQs page. You may find the answer you’re looking for there. For urgent issues, please call Customer Service or contact your sales representative.

Contact Lenses

General Questions

1-800-874-5278

M-F 8am – 9pm EST

 

Ordering / Professional Rebate Questions

1-800-876-4596​

M-F 8am – 9pm EST​

 

Consumer Questions

Money Back Guarantee: 1-888-565-8474​

Rewards Program: 1-888-998-6290

 

Billing Questions

1-800-876-6610

M-F 8am – 5pm EST​

 

Product Use & Fitting Questions

1-877-334-EYES (3937)​

M-F 8am – 8pm EST​

 

Product Quality, Technical or Medical Questions

[email protected]

1-800-843-2020​​

M-F 10am – 5pm EST

 

Website Questions

[email protected]

1-800-876-4596​

M-F 8am – 9pm EST

 

Solutions, Drops & Lid Wipes

1-877-266-4543​​

www.surgicalordering.jnjvision.com

Surgical & OSD

Customer Service - Consumables & OSD

[email protected]

1-877-266-4543 (prompt #1)

M-F 8:30am - 8:00pm EST

 

Customer Service - Surgical Equipment

[email protected]

1-877-266-4543 (prompt #3)

M-F 8:30am - 8:00pm EST

 

Surgical Product Complaints

[email protected]

1-877-266-4543 (prompt #2)

M-F 8:30am - 8:00pm EST

 

Credits & Collections

[email protected]

1-813-558-3401

M-F 8:30am - 8:00pm EST

 

Sales Operations

[email protected]

M-F 11:00am - 8:00pm EST

 

Service Contracts 

[email protected]

1-877-266-4543 (prompt #4)

M-F 11:00am - 8:00pm EST

 

Technical Support 

1-800-511-0911

M-F 7:00am - 8:00pm EST

 

Accounts Receivable

[email protected]

1-866-881-5704

M-F 12:00pm - 8:00pm EST

 

Brochure Requests 

Contact your local sales representative to place all brochure orders