Contact Us
Have a question? We'd be happy to help. For urgent issues, please call Customer Service or contact your sales representative.
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Contact Lenses
Select from the following for Contact Lens inquiries
1-800-874-5278 1-800-876-4596 (prompt #3) Money Back Guarantee Rewards Program 1-800-876-6610 1-877-334-EYES (3937) Monday – Friday [email protected] Monday – Friday [email protected] Monday – FridayGeneral Questions / Ordering
[email protected]
Monday – Friday
8:00 am – 7:30 pm (EST)Professional Rebate Questions
[email protected]
Monday – Friday
8:00 am – 7:30 pm (EST)Consumer Questions
1-888-565-8474
1-888-998-6290Billing Questions
[email protected]
Monday – Friday
8:00 am – 5:00 pm (EST)Product Use & Fitting Questions
8:00 am – 7:30 pm (EST)Myopia Management Specific Questions
Product Quality, Technical or Medical Questions
1-800-843-2020
10:00 am – 5:00 pm (EST)Website Questions
1-800-876-4596 (prompt #3)
8:00 am – 7:30 pm (EST)
Surgical & OSD
Select from the following for Surgical & OSD Inquiries
Please note that the Santa Ana. California office is closed. All mail should be addressed as follows to ensure prompt receipt: Johnson and Johnson Surgical Vision, Inc., 31 Technology Drive, suite 200, Irvine, CA 92618. Please include the department and/or name, if known, to further expedite receipt. [email protected] Monday – Friday [email protected] Monday – Friday Monday – Friday [email protected] Monday – Friday 1-800-511-0911 Monday – Friday [email protected] Monday – Friday Contact your local sales representative to place all brochure orders 1-877-266-4543 (prompt #6)Customer Service - Consumables & OSD and Calculators Complaints
1-877-266-4543 (prompt #1)
8:30 am – 8:00 pm (EST)Credits & Collections
1-813-558-3401
8:30 am – 8:00 pm (EST)Sales Operations
11:00 am – 8:00 pm (EST)Service Contracts
1-877-266-4543 (prompt #4)
11:00 am – 8:00 pm (EST)Technical Support
7:00 am – 8:00 pm (EST)Accounts Receivable
1-866-881-5704
12:00 am – 8:00 pm (EST)Brochure Request
Solutions & Drops