Contact Lens Return Policy

Johnson & Johnson Vision, Inc. will accept returns – for full credit, returned product must be:

• In its original condition (original packaging, unopened, unused, undamaged)
• Unmarked packaging, free of stickers, writing, and any alterations
• Not expired
• Note: Partial credit will be provided in cases where sealed boxes from opened multipacks are returned.

Please see photo examples of returned product that will not receive credit or that will only receive partial credit.

Returns not meeting the criteria including loose lenses will be destroyed and no credit will be provided.

Returns Process

• To ensure your return is not damaged in transit, please use intact cardboard packaging to return product (do not use envelopes or soft packs).
• Please include the returns form with your returned product for faster processing.
• Please visit our online returns submission page to submit your return and request for a prepaid shipping label.